NOTE: We will process and ship your package within 2 business days after you place your order. If you did not receive your Tracking Number/Order Confirmation, check your email's spam box.

• Customer/recipient is reponsible for customs duties and taxes.
• Customer Service Email: support@lifease.com
• Bad weather or an accident may postpone deliveries. We would highly appreciate your understanding and patience.
• All packages will be delivered to your door by our couriers.
• All our Virus Prevention Supplies (include: Masks, Gloves, Wipes, Air Purification and Sterilization Card, and Google) belongs to personal hygiene products during the special epidemic period and will not be returned.

Q&A

· Q: How do I apply for after-sales service if I have any questions?

  A: LIFEASE provides you with all-day customer service; real-time customer service (10:30-18:30, the U.S.), click on the dialog box in the bottom right section of the website to enter; domestic email customer service (9:00-18 :00, Beijing): customer service email: support@lifease.com

· Q: How do I know where the goods are shipped from?

  A: If the goods are shipped from the warehouse in the United States, the tile of the product, the Stock Keeping Unit, or details of the product     will indicate the place of shipment; if it is not indicated, it should be shipped from China.

· Q: Why do some goods require shipping and some do not?

  A: Due to shipping conditions, different categories of goods are undertaked by different logistics, so there is a distinction in the threshold of goods package shipping; non-food goods will be given a free shipping over $69, food free shipping is over $99; some goods in U.S. warehouse are shipped free which depends on the tips of checking out page; If you have any questions about the shipping cost, please click the bottom on the right corner of the website to consult the online customer service or leave a message to the customer service email: support@lifease.com

· Q: Why do I need to charge for shipping even if my order is over the shipping limition?

  A: If your order is a mixed order (purchase of non-food/electrical/food, any 2 or more products), the postage is calculated separately due to the logistics shipping conditions that require delivery from different place, it needs to fulfill the package shipping conditions for different categories.

· Q: What should I do if the product is not shipped for a long time / the logistics has not been updated for a long time / the specified logistics time limit is exceeded?

  A: If the goods are shipped from the warehouse in the United States, the tile of the product, the Stock Keeping Unit, or details of the product     will indicate the place of shipment; if it is not indicated, it should be shipped from China.

  If your order has not updated the logistics information for a long time, it is recommended that you inquire according to the provided query website or consult the logistics carrier for query; You can also consult customer service, we will solve the problem for you in the first place.

  If your order exceeds the time limit of the delivery, LIFEASE has a corresponding compensation policy, please consult customer service for details.

· Q: What should I do if the purchased food expires?

  A: Due to the courier transportation restrictions, our food can only be shipped by Express Mail Service. The China section is undertaken by EMS, and the US section is undertaken by the United States Postal Service. The overall logistics is indeed slower than business express. Normally, the time limit for direct shipment from China to the United States is within 20 business days.

Dear customers, we are sorry to announce that due to the National holiday, the delivery of orders for electrical products shipped directly from China will be delayed by 1 working day; and the logistics time will be delayed by 2 working days during the period of September 30-October 6. Please forgive us for the inconvenience.

The other products can be shipped normally and the logistics time is normal, please enjoy your ordering as usual.