Refund: Yes
Exchange: Yes
Resend: Yes
Return Policy
7 Day Return
1. You may return products within 7 days upon receiving them.
2. Items returned must be in new or unused condition, including the original invoice for the purchase, and must be returned in original packaging.
3. Ship as soon as possible so it arrives at our facility within 20 days.
4. We inspect all returned items and will process refunds based on the condition of the item.
5. The product packaging of the returned item(s) must be intact. Personal hygiene products cannot be returned after opening or after use (Ex.: steam foot bath massager, moxibustion box, etc.). Due to high shipping and logistics costs, large pieces of furniture cannot be returned or exchanged without adequate reason. Please take this into consideration before placing an order.
*Mistakes caused by LIFEASE will be exchanged or refunded. With refunds for other reasons, buyers are responsible for the shipping fees.
*Food items are not eligible for return.
*Personal Care items
(Ex.: steam foot bath massager, moxibustion box, etc.)
1. You may return products within 7 days upon receiving them.
2. Items returned must be in new or unused condition, including the original invoice for the purchase, and must be returned in original packaging.
3. Ship as soon as possible so it arrives at our facility within 20 days.
4. We inspect all returned items and will process refunds based on the condition of the item.
*Mistakes caused by LIFEASE will be exchanged or refunded. With refunds
for other reasons, buyers are responsible for the shipping fees.
How to return an item?
1. Email us at support@lifease.com and include your order number, full name, and the best email address to contact to put in a return request.
2. Tell us the products you wish to return or exchange from your order. We will process your request in 2-3 business days and send you a prepaid shipping label. Shipping fee will be deducted from the full refund amount.
3. Print your prepaid shipping label, which you will receive by email.
4. Send all items you wish to return back to us using the label provided.
5. Your refund will be processed within 10 business days upon receiving returned products.
1. Email us at support@lifease.com and include your order number, full name, and the best email address to contact to put in a return request.
2. Tell us the products you wish to return or exchange from your order. We will process your request in 2-3 business days and send you a prepaid shipping label. Shipping fee will be deducted from the full refund amount.
3. Print your prepaid shipping label, which you will receive by email.
4. Send all items you wish to return back to us using the label provided.
5. Your refund will be processed within 10 business days upon receiving returned products.
Price Match Policy
We are committed to providing high quality products with the best prices every day, on everything. If you find a lower price from on an identical, in-stock product within 7 days of placing your order, tell us and we'll match it.
The following limitations apply:
- The item must be identical, (i.e., size, model, quantity, brand, color)
- The item must be in-stock online at the time of the price match request
- We will price match one item per customer per day
- We will not offer rain-checks for items that are not currently in stock
Sorry, we don't match:
- Items purchased more than 7 days
- Discounts applied in checkout
- Prices that cannot be determined independent of other items, e.g., fees, shipping charges
- Bundle offers, rebates, and coupons
- Prices that require a minimum quantity purchase
- Damaged, used, or refurbished items
- Price errors
- In-store prices
- No price matches for prices shown from Anniversary Sale through Christmas.
Defective Product(s) and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged, we’ll either replace the product or issue a refund, or send you replacement parts or accessories for the product in question. We’ll also cover the cost of any return shipping. If the product is not defective, return shipping fees will apply.
If there are mistakes with your order, or products arrive defective/damaged, we’ll either replace the product or issue a refund, or send you replacement parts or accessories for the product in question. We’ll also cover the cost of any return shipping. If the product is not defective, return shipping fees will apply.
Non-Returnable Items
IMPORTANT: IF YOU HAVE A NON-RETURNABLE ITEM THAT ARRIVED DAMAGED OR DEFECTIVE, PLEASE CONTACT CUSTOMER CARE.
What Items are Non-Returnable?
The following items are non-returnable, and we offer no refunds:
Food products
Undergarments and other intimate apparel
Adult products
Body jewelry (i.e., jewelry for body piercings)
Gift cards
“As Is” and “Final Sale” items
Case packs/bulk items: We will not accept partial case packs. You must return the product in the original shipping packaging, with all individual items unopened.
Memory foam pillows/mattresses opened or taken out of their plastic wrap
Swimwear that has been worn, used or has tags/liners removed
Wine and perishable products (food items)
Specially labeled designer apparel, handbags, and accessories once security tags are removed
Other select items, as noted on the product description page
IMPORTANT: IF YOU HAVE A NON-RETURNABLE ITEM THAT ARRIVED DAMAGED OR DEFECTIVE, PLEASE CONTACT CUSTOMER CARE.
What Items are Non-Returnable?
The following items are non-returnable, and we offer no refunds:
Undergarments and other intimate apparel
Adult products
Body jewelry (i.e., jewelry for body piercings)
Gift cards
“As Is” and “Final Sale” items
Case packs/bulk items: We will not accept partial case packs. You must return the product in the original shipping packaging, with all individual items unopened.
Memory foam pillows/mattresses opened or taken out of their plastic wrap
Swimwear that has been worn, used or has tags/liners removed
Wine and perishable products (food items)
Specially labeled designer apparel, handbags, and accessories once security tags are removed
Other select items, as noted on the product description page