Refund:
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Yes
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Exchange:
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Yes
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Resend:
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Yes
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U.S. Return Address:
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1338 Old Bayshore Hwy
Burlingame, CA 94010
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- You may return products within 30 days upon receiving them.
- Items returned must be in new or unused condition, including the original invoice for the purchase, and must be returned in original packaging.
- Ship as soon as possible so it arrives at our facility within 45 days.
- We inspect all returned items and will process refunds based on the condition of the item.
- Mistakes caused by LIFEASE will be exchanged or refunded. With refunds for other reasons, buyers are responsible for the shipping fees.
How to Return an Item
1. Email us at support@lifease.com and include your order number, full name, and the best email
address to contact to put in a return request.
2. Tell us the products you wish to return or exchange from your order. We will
process your request in 2-3 business days and send you a prepaid shipping
label.
3. Print your prepaid shipping label, which you will receive by email.
4. Send all items you wish to return back to us using the label provided.
Defective Product(s) and Returns Due to Our Error
● If there are mistakes with your order, or products arrive defective/damaged, we’ll either:
○ Replace the product or issue a refund.
○ Send you replacement parts or accessories for the product in question.
● We’ll also cover the cost of any return shipping.
● If the product is not defective, return shipping fees will apply.
Non-Returnable Items
IMPORTANT: IF YOU HAVE A NON-RETURNABLE ITEM THAT ARRIVED DAMAGED OR DEFECTIVE, PLEASE CONTACT CUSTOMER CARE.
What Items are Non-Returnable?
The following items are non-returnable, and we offer no refunds:
● Undergarments and other intimate apparel
● Adult products
● Body jewelry (i.e., jewelry for body piercings)
● Gift cards
● “As Is” and “Final Sale” items
● Case packs/bulk items: We will not accept partial case packs. You must return
the product in the original shipping packaging, with all individual items unopened.
● Memory foam pillows/mattresses opened or taken out of their plastic wrap
● Swimwear that has been worn, used or has tags/liners removed
● Wine and perishable products (food items)
● Specially labeled designer apparel, handbags, and accessories once security
tags are removed
● Other select items, as noted on the product description page
